State of the Industry 2025 Research Report - Cover

State of the Industry 2025:
MSP Project Management
Trends and Impacts

This year’s research reveals the increasing challenges of tackling scope creep,
missed timelines, and tool overload while making smarter investments to
protect profitability and fuel growth.

The State of the Industry 2025: MSP Project Management Trends and Impacts study was conducted in partnership with The Channel Company, and surveyed 263 Managed Service Providers (MSPs), including CEOs, senior executives, directors of project management, and program managers.

The research examines how project management directly impacts profitability, growth, and delivery success in today’s MSP landscape. Respondents shared candid insights into their current practices, the challenges holding them back, and how automation and integrated tools are reshaping the way projects get done.

Key findings from the report include:

The most pressing challenges MSPs face, from scope creep to inaccurate timelines and resource allocation.
Which project management systems MSPs rely on most—and where gaps remain.
How leading MSPs are improving margins and efficiency with smarter project management strategies.

Download the 2025 report to see how your project management practices stack up against other MSPs/IT businesses.

State of the Industry 2025:
MSP Project Management
Trends and Impacts

of MSPs say scope creep is their biggest project challenge

(up from 46% in 2024)

of MSPs now use Moovila as their primary project management tool

(up from 1.4% in 2024)

of MSPs rate their project management processes as “mature,” leaving most still struggling with basic or inconsistent practices

"Moovila has allowed me to see when issues are starting to arise a lot sooner, which is helping us stay billable. Because if we’re not billable in the MSP space, then we’re not making our money."

Start leveraging Moovila today!

Meet Perfect Project
for MSPs

Schedule a demo of
Perfect Project

Check out our
MSP webinar series

State of the Industry 2025: MSP Project Management Trends and Impacts

of MSPs say scope creep is their biggest project challenge(up from 46% in 2024)

of MSPs now use Moovila as their primary project management tool(up from 1.4% in 2024)

of MSPs rate their project management processes as “mature,” leaving most still struggling with basic or inconsistent practices

"Moovila has allowed me to see when issues are starting to arise a lot sooner, which is helping us stay billable. Because if we’re not billable in the MSP space, then we’re not making our money."

Start leveraging Moovila today!

Meet Perfect Project for MSPs

Schedule a demo of Perfect Project

Check out our MSP webinar series

State of the Industry 2025:
MSP Project Management
Trends and Impacts

of MSPs say scope creep is their biggest project challenge

(up from 46% in 2024)

of MSPs now use Moovila as their primary project management tool

(up from 1.4% in 2024)

Meet Perfect Project
for MSPs

Schedule a demo of
Perfect Project

Check out our
MSP webinar series